Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

What payment methods do you accept?

At the moment, we only accept PayPal. We will be working on expanding the list of accepted payment methods in due course.

Do you offer free shipping?

We offer free shipping on orders above USD75.

What is the estimated shipping time?

You will receive an estimated delivery date at checkout, which includes estimated processing, handling and shipping time. On average, orders will be processed within 3 business days and then shipped to your destination. Overseas shipments will be sent with various carriers; the last mile will typically be via your local postal service. 

Standard shipping time may take 7-14 days, depending on the destination. While we try to provide a fair timeline for when you can expect your order, there may be chances for delays such as harsh weather, regulations, and order volume that could affect these timelines. Please be patient with the delivery service as circumstances may vary worldwide. For time sensitive occasions, do order early.

How can I track my order?

You will receive an order confirmation email with a tracking link once your order has been dispatched.

What is your return and exchange policy?

We offer refunds or replacement items in the event of delivery failure, damaged products, missing or incorrect items. Please refer to our Refunds & Returns Policy for more information.

Didn't find what you were looking for? Feel free to contact us at any time.